Customer Care Representative -Remote
Our culture lifts you up--there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type:
Regular
Job Description :
Are you passionate about providing excellent customer service at every single interaction and thrive in a high pace environment?
You will be working from home; you will be provided with all the equipment you need for success and your broadband services will be fully covered if you live in the Atlantic Broadband service coverage area. (You deserve to have our amazing services!)
The hourly rate of pay is $15.00 with rewarding benefits!
Customer Care Representative
Position must be in the Atlantic Broadband footprint: Connecticut, Delaware, Florida, Pennsylvania, Maine, Maryland, New Hampshire, South Carolina, Virginia, and West Virginia.
Job Description
Customer Care Representatives are Atlantic Broadband's personal experts on the other end of the phone line for our customers whether they have questions on their bill, have service issues or are looking to add digital cable, digital home phone or internet services. If you are a pro at building relationships, have a desire to keep up with the latest technology and gadgets, and like to work in a team environment, this career is for you.
Responsibilities:
- Handle complaints concerning billing or services rendered, referring complaints of service failures to designated departments to seek resolution.
- Achieve proficiency in providing customer support for service complaints within a required time frame.
- Answer questions regarding services and products; receive telephone calls from cable customers to discuss billing questions and service concerns.
- Handle customer needs and promote cable services to existing and new customers with tact and courtesy.
- Place new installation orders, service orders for disconnects and service changes generated from the customer.
- Responsible for researching customer complaints and processing billing adjustments by inputting credits or other adjustments into the computer records for customer accounts.
- Handles customer calls via phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
- Solicits sale of new or additional services.
Experience:
- One year call center/customer care or other related customer contact experience preferred.
- Basic computer/keyboarding skills.
- English/Ability to speak fluent Spanish
Education Requirements:
- High school diploma or general education degree (GED) necessary.
Location :
Cleveland, OH
Company :
Atlantic Broadband Finance, LLC
Being inclusive is simply welcoming you to be yourself!
Being inclusive also means fostering a climate of trust and respect, and encouraging diversity and equity for every candidate wanting to be part of the Cogeco team.
Being inclusive allows us to reduce barriers in the workplace and to take actions to enable accessibility for all!
Being inclusive is more than a word, it&s;s our commitment to you!
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusiondiversite@cogeco.com
Salary: $13.50 - $18.46Estimated Salary: $20 to $28 per hour based on qualifications.
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